Politique d'expédition

Shipping policy

PROCESSING TIMES: order processing times are separate from shipping times. 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates and Estimates

For simple flat rate shipping: We offer FREE shipping to the USA. (excludes free items and special promotions) 

Shipping option

Estimated delivery time

Price

Standard Shipping

11 to 15 business days

 FREE

International Shipping

We offer international shipping to the following countries: Canada. 

 

Shipping option

Estimated delivery time

Price

International Standard Shipping

11 to 15 business days

$5.99

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Platinum Paw Boutique is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 business days of receiving your shipping confirmation email, please contact us at platinumpawboutique@gmail.com with your name and order number, and we will look into it for you.